Terms and conditions

Welcome to Shoe Haven! We are thrilled to have you as a customer and want to ensure that your shopping experience with us is enjoyable and hassle-free. Please take a moment to read through our terms and conditions below:

Ordering Process

- When placing an order with Shoe Haven, please ensure that the information provided is accurate and complete. Any errors or omissions may delay the processing of your order.

- Once your order has been confirmed, you will receive an email notification with the details of your purchase. Please review this information carefully and contact us immediately if there are any discrepancies.

Payment

- Payment for your order can be made using credit cards, PayPal, or other approved payment methods. All payments must be processed before the order can be shipped.

- Shoe Haven reserves the right to cancel any orders that appear fraudulent or unauthorized. In such cases, a full refund will be issued to the original payment method.

Shipping

- Orders will be shipped to the address provided during the checkout process. Please ensure that this information is correct to avoid any delays or misdeliveries.

- Shoe Haven offers standard and expedited shipping options. Shipping costs will vary depending on the selected method and destination.

Returns and Exchanges

- We want you to be satisfied with your purchase from Shoe Haven. If for any reason you are not happy with your order, please contact us within 14 days of receiving the product to arrange a return or exchange.

- Items must be returned in their original condition, unworn, and with all tags attached. Shoe Haven reserves the right to refuse returns that do not meet these criteria.

Refunds

- Refunds will be issued to the original payment method within 7-10 business days of receiving the returned items. Shipping costs are non-refundable.

Product Availability

- While we make every effort to ensure that all items displayed on our website are in stock, there may be instances where certain products are unavailable. In such cases, Shoe Haven will notify you and offer a suitable alternative or a refund.

Promotions and Discounts

- Shoe Haven may offer promotions, discounts, or special offers from time to time. Please note that these promotions are subject to availability and may have specific terms and conditions that apply.

Privacy Policy

- Shoe Haven values your privacy and takes all necessary precautions to protect your personal information. Your data will only be used for order processing and communication purposes.

Contact Us

- If you have any questions, concerns, or feedback regarding our terms and conditions, please do not hesitate to contact us. Our customer service team is here to assist you in any way we can.

Thank you for choosing Shoe Haven as your go-to destination for stylish and comfortable footwear. We look forward to serving you and providing you with the best shopping experience possible!